In the last decade, computers have become an integral part of everyday life, used for a variety of reasons everywhere.  Of course, almost every computer user encounters a problem occasionally, whether it is the disaster of a crashing hard drive or the annoyance of a forgotten password.  The explosive use of computers has created a high demand for specialists to provide advice to users, as well as for day-to-day administration, maintenance, and support of computer systems and networks.

ITCfC computer support specialists will provide technical assistance, support, and advice to your organization.  This occupational group includes technical support specialists and help-desk technicians.  These troubleshooters interpret problems and provide technical support for hardware, software, and systems.  They analyze problems by using automated diagnostic programs, and resolve recurring difficulties. 

ITCfC's network engineers design, install, and support an organization’s local-area network (LAN), wide-area network (WAN), network segment, Internet, or intranet system.  They provide onsite technical support for software users in a variety of computing environments.  They maintain network hardware and software, analyze problems, and monitor the network to ensure its availability to system users. We will gather data to identify a customer needs and then use the information to identify, interpret, and evaluate system and network requirements.

ITCfC's network/systems administrators are responsible for ensuring your network is used efficiently.  They ensure that the design of an organization’s computer site allows all of the components, including computers, the network, and software, to fit together and work properly.  Furthermore, they monitor and adjust the performance of existing networks and continually survey the current computer site to determine future network needs.  Administrators also troubleshoot problems reported by users and by automated network monitoring systems and make recommendations for enhancements in the implementation of future servers and networks.

ITCfC's computer security specialists will plan, coordinate, and implement  information security within the organization.  These individuals can be called upon to educate users about computer security, install security software, monitor the network for security breaches, respond to cyber attacks, and, in some cases, gather data and evidence to be used in prosecuting cyber crimes.  The responsibilities of computer security specialists has increased in recent years as there has been a large increase in the number of cyber attacks on data and networks. This and other growing specialty occupations reflect an increasing emphasis on client-server applications, the expansion of Internet and intranet applications, and the demand for more end-user support.